At Heritage Discoveries, we strive to make your shopping experience as seamless as possible, including efficient and reliable shipping. We offer various shipping options to cater to your needs, ensuring your precious discoveries arrive safely and on time.

• Standard Shipping: This is our most economical option, typically delivering within 5-7 business days across Canada and the US. Costs are calculated based on the weight and dimensions of your order, as well as the destination.
• Expedited Shipping: For those who can't wait to unbox their treasures, our expedited service delivers within 2-3 business days. Additional charges apply for this faster service.
• International Shipping: We proudly ship worldwide. International delivery times and costs vary significantly depending on the destination country's customs policies and postal services. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Order Processing: All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its journey to your doorstep.

For a precise shipping cost estimate, please proceed to the checkout page where you can enter your delivery address before finalizing your purchase. Should you have any specific shipping requests or concerns, feel free to contact our customer support team.

We offer a variety of secure and convenient payment methods to ensure a smooth checkout process for all our customers. Your financial security is our top priority, and all transactions are encrypted using industry-standard security protocols.

• Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout.
• PayPal: For a fast and secure checkout, you can choose to pay with PayPal. This option allows you to use your PayPal balance, linked bank accounts, or credit cards without sharing your financial details directly with us.
• Other Digital Wallets: We are constantly working to integrate more digital payment solutions to enhance your shopping experience. Please check the checkout page for the most up-to-date list of accepted digital wallets.

All prices on our website are listed in Canadian Dollars (CAD). If you are paying from an international account, your bank or payment provider will convert the currency at their current exchange rate. Rest assured, there are no hidden fees from our end. If you encounter any issues during the payment process, please do not hesitate to reach out to our support team.

Your satisfaction is paramount to Heritage Discoveries. If you are not entirely pleased with your purchase, we're here to help. Our return policy is designed to be fair and straightforward.

• Eligibility: Items can be returned within 30 days of receipt if they are in their original condition, unused, and in their original packaging. Proof of purchase (order number or receipt) is required for all returns.
• Non-Returnable Items: Certain items, such as personalized products, gift cards, and final sale items, are non-returnable. Please check the product description carefully before purchasing.
• How to Initiate a Return:
  1. Contact our customer support team at info@heritagediscoveries.org or call us at +1 416 567-8901 to request a Return Merchandise Authorization (RMA) number.
  2. Clearly mark the RMA number on the outside of your return package.
  3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

We recommend reviewing our full Terms of Service for complete details on our return policy.

At Heritage Discoveries, we stand by the quality of the artifacts and products we offer. Many of our items come with a manufacturer's warranty, while others, particularly unique historical pieces, are sold with a guarantee of authenticity.

• Manufacturer's Warranty: For newly produced items, such as reproduction tools, books, or educational materials, the standard manufacturer's warranty applies. This typically covers defects in materials and workmanship for a period specified by the manufacturer, usually 1 year from the date of purchase. Please refer to the product's individual page or packaging for specific warranty details.
• Authenticity Guarantee: For genuine historical artifacts, we provide a certificate of authenticity guaranteeing the item's provenance and historical accuracy. While these items do not come with a traditional "warranty" against wear and tear (as they are often centuries old!), our guarantee ensures that the item is precisely as described.
• Warranty Claims: If you believe your product has a defect covered under warranty, please contact our customer support team with your order number, a description of the issue, and any relevant photographs. We will guide you through the process of filing a claim, which may involve returning the item for inspection or repair/replacement.

Please note that warranties typically do not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications. For any questions regarding a specific product's warranty, feel free to contact us.

Our dedicated customer support team at Heritage Discoveries is always ready to assist you with any questions or concerns you may have about our products or your order. We are committed to providing you with prompt and helpful assistance.

• Email Support: You can reach us via email at info@heritagediscoveries.org. We aim to respond to all email inquiries within 24-48 business hours. Please include your order number and a detailed description of your query for faster assistance.
• Phone Support: For immediate assistance, please call us at +1 416 567-8901 during our business hours: Monday-Friday from 9:00 to 18:00, and Saturday from 10:00 to 16:00 (Eastern Time).
• Online Contact Form: Visit our Contact Us page where you can fill out an online form. This is an efficient way to submit your questions, and our team will get back to you as soon as possible.
• Before Contacting: We encourage you to first browse our FAQ page, as many common questions regarding shipping, payments, and returns are answered here.

Whether you need help with product information, order tracking, technical issues, or just want to provide feedback, we are here to ensure your experience with Heritage Discoveries is exceptional.